Pulse24 End User License Agreement

Effective date: 20 October 2026

This End User License Agreement (the "Agreement") is concluded between ARTISMEDIA Sp. z o.o. (the "Licensor") and the organization or person that installs or uses the Application on its Bitrix24 account (the "Licensee").

By installing or using the Application you accept this Agreement. If you do not agree, do not install or use the Application. If you accept on behalf of an organization, you confirm that you are authorised to bind it.

1. Definitions

1.1. Application — the Pulse24 software provided as a cloud service for building sales analytics from the CRM data of a Bitrix24 account, including updates and documentation.

1.2. Bitrix24 account — the Licensee's cloud Bitrix24 workspace or on-premise Bitrix24 installation on which the Application is installed.

1.3. Market — the Bitrix24 Market through which the Application is distributed.

1.4. Free plan — the plan under which the Application is installed and used free of charge, with the features listed for it in Section 4.2.

1.5. Pro plan — the paid plan that adds the features marked "Pro" in Section 4.2, available during the Trial or under an active Subscription.

1.6. Trial — a one-time 14-day period of the Pro plan free of charge for a Bitrix24 account (Section 4.4).

1.7. Subscription — the Licensee's paid subscription to the Pro plan for one Bitrix24 account, billed monthly or yearly through Stripe (Section 4).

1.8. Aggregated figures — numeric results of the calculation that contain no client details or texts: counts and amounts of deals by stage, month and responsible person ID, and the numeric deal index (deal ID, stage, responsible person ID, date and amount).

2. What the Application does

2.1. The Application reads, through the Bitrix24 REST API and in read-only mode, the deals, deal stages and pipelines, currencies and exchange rates, deal stage history, active employees and the company structure of the Bitrix24 account, and on this basis: shows the sales funnel by stage with deal counts and amounts; calculates conversion based on actual transitions between stages and the median and average time deals spend at each stage; shows key figures by responsible person and period; converts amounts in different currencies into the base currency of the Bitrix24 account at the exchange rates set there; lets users open the list of deals behind a figure and the deal itself in the CRM; and limits what each user sees according to the company structure.

2.2. The calculation runs on the Licensor's servers using data received from the Bitrix24 account at the time of calculation. Only Aggregated figures are kept afterwards; deal titles, client details, contact data and other CRM content are not stored. Details are set out in the Privacy Policy.

2.3. The specific set of features is determined by the current version of the Application and its description in the Market. Which features are available in the Free plan and which only in the Pro plan is set out in Section 4.2.

3. License grant

3.1. The Licensor grants the Licensee a non-exclusive, non-transferable, worldwide, revocable license to use the Application on the Licensee's Bitrix24 account for its internal business purposes for as long as the Application is installed. Features of the Pro plan are available only during the Trial or while a Subscription is active (Section 4).

3.2. The number of Bitrix24 users who may access the Application is not limited by the Licensor; it is determined by the Licensee's Bitrix24 plan. The number of reports is not limited, except by the technical limits of the Bitrix24 REST API and reasonable measures to avoid overloading the Licensee's Bitrix24 account.

3.3. The Licensee may use the figures and reports produced by the Application without restriction, including for commercial purposes and management decisions.

3.4. All intellectual property rights in the Application remain with the Licensor. No rights are granted except those expressly stated.

4. Plans, subscription and payment

4.1. Plans. The Application is free to install. It is offered in two plans: the Free plan, free of charge and without time limit, and the paid Pro plan. The plan applies to the whole Bitrix24 account: one Subscription covers one Bitrix24 account (identified by its installation ID, member_id) and all its users; the price does not depend on the number of users.

4.2. Features by plan:

In the Free plan, blocks of the Pro plan are shown locked, with an "Upgrade to Pro" button.

4.3. Prices. The Pro plan currently costs EUR 15 per month or EUR 150 per year per Bitrix24 account, excluding VAT. The price that applies to the Licensee is the price shown in the Application and on the Stripe payment page when the Subscription is started.

4.4. Trial. The Trial starts automatically when the Application is first installed or first opened on a Bitrix24 account and lasts 14 days. No payment card is required. The Trial is granted once per Bitrix24 account: reinstalling the Application does not start it again. When the Trial ends without a Subscription, the account moves to the Free plan automatically and nothing is charged. If the Licensee starts a Subscription during the Trial, the remaining Trial days are kept and the first charge is made when the Trial ends.

4.5. Who may subscribe. Only a Bitrix24 administrator of the Licensee can start, change or cancel a Subscription, from inside the Application. Other users see a message asking them to contact their Bitrix24 administrator. The administrator confirms that they are authorised to make the purchase on behalf of the Licensee.

4.6. Payment. The Licensor collects payments directly; payments are not made through the Market. Payment is made on the Stripe Checkout page, which opens in a separate browser tab, and is processed by Stripe Payments Europe, Limited (Ireland) as payment processor. The Licensor never receives or stores payment card data. Stripe's own terms apply to the payment.

4.7. Billing and renewal. The Subscription is billed in advance for each billing period (one month or one year) and renews automatically for the same period until it is cancelled. The payment method on file is charged at the start of each period.

4.8. Cancellation. The Licensee may cancel the Subscription at any time through "Manage subscription" in the Application (Stripe Customer Portal) or by e-mail to artismediaeu@gmail.com. Cancellation takes effect at the end of the current paid period; the Pro plan remains available until then, and no further charges are made.

4.9. Failed payment. If a renewal payment fails, the Pro plan remains available until the end of the paid period plus a grace period of 7 days, during which the Licensee can update the payment method in the Customer Portal. If payment is still not received, the account moves to the Free plan.

4.10. Uninstalling does not cancel the Subscription. Uninstalling the Application does not cancel the Subscription automatically. The Licensee must cancel it in the Customer Portal before uninstalling, or by e-mail to artismediaeu@gmail.com, in which case the Licensor cancels it on request.

4.11. Price changes. The Licensor may change prices with at least 30 days' notice to the Bitrix24 administrator of the Licensee (in the Application or by e-mail). A new price applies from the next renewal after the notice period; the Licensee may cancel before that renewal.

4.12. Changes to the Free plan. The Licensor may change the features and limits of the Free plan by giving at least 14 days' notice to the Bitrix24 administrator of the Licensee (in the Application and/or by e-mail). The changed features and limits apply from the first day of the calendar month following the end of the notice period. Such a change does not affect a Pro plan period already paid for, or data and documents already created by the Licensee with the Application. Section 4.2 will be updated accordingly; Section 14 does not apply to such changes.

4.13. VAT and invoices. Prices exclude VAT. VAT is calculated by Stripe Tax on the basis of the billing address and VAT ID provided at checkout: for business customers in the EU outside Poland with a valid VAT ID, no VAT is charged and the reverse-charge mechanism applies (the customer accounts for VAT); for customers in Poland, 23% Polish VAT is charged; for consumers in the EU, the VAT of their country of residence is charged; for customers outside the EU, VAT or other taxes are applied according to the applicable rules. Invoices and receipts are issued through Stripe and are available in the Customer Portal.

4.14. Refunds are governed by the Pulse24 Refund and Cancellation Policy (https://apps.ai-automation-agency.biz/pulse24/refund), which forms part of this Agreement. Mandatory rights of consumers under applicable law are not affected.

4.15. Returning to the Free plan. When the Pro plan ends (after the Trial, cancellation or failed payment), the features of the Pro plan become locked again. The Licensee's CRM data is never affected by the plan or by its change: the Application never changes or deletes it.

5. Restrictions

The Licensee shall not: (a) copy, modify, decompile or reverse engineer the Application except as permitted by mandatory law; (b) resell, sublicense or provide the Application to third parties as a service; (c) circumvent security or access controls; (d) use the Application to violate the law or the rights of others; (e) interfere with the Application's operation or overload it.

6. Licensee's responsibilities

6.1. The Licensee is responsible for the data entered into its Bitrix24 account and for having a lawful basis to process the personal data it contains, including informing employees and clients as required by the GDPR.

6.2. The Licensee is responsible for the access rights it grants to its users in Bitrix24, for the correctness of its company structure and department heads, and for keeping any inbound webhook it connects to the Application secure.

7. Visibility of figures

7.1. The Application limits what each user sees according to the company structure of the Bitrix24 account: a Bitrix24 administrator sees figures for all deals; a department head sees their department and all its sub-departments; other employees see only the deals for which they are the responsible person.

7.2. The user's identity is confirmed by Bitrix24. These limits apply both to aggregated figures and to the deal lists opened from them.

7.3. The Application's visibility rules do not replace or override the access rights set in Bitrix24. If the company structure cannot be read, the Application says so and applies the most restrictive option: department heads see only their own deals.

8. On-premise Bitrix24

On an on-premise Bitrix24 that is not connected to the Bitrix24 Network, Bitrix24 gives the Application an access key only while a user has the Application open. Background updates of the figures on such an account are therefore possible only if the Licensee connects an inbound webhook through the Application. Until then, figures are calculated when the Application is opened. The Application informs the Licensee of this limitation on first launch. Background calculation through a webhook sees only the CRM data available to the employee who created the webhook.

9. Personal data

Personal data is processed in accordance with the Pulse24 Privacy Policy (https://apps.ai-automation-agency.biz/pulse24/privacy). Its Section 11 (Data Processing Terms under Article 28 GDPR) forms an integral part of this Agreement.

10. Availability, support and updates

10.1. The Licensor makes reasonable efforts to keep the Application available but does not guarantee uninterrupted or error-free operation. Maintenance may cause short interruptions.

10.2. Support is provided by e-mail at artismediaeu@gmail.com, Monday–Friday, 9:00–18:00 CET, in English, Polish or Russian. We aim to respond within two business days. Support covers questions about the Application's features, help with visibility rules and connecting an inbound webhook on on-premise Bitrix24, and diagnosing and fixing errors of the Application. It does not cover setting up or repairing the Licensee's Bitrix24, custom development or custom reports.

10.3. Updates are installed by the Licensor automatically and at no extra charge. This Agreement applies to all updates.

10.4. The Application depends on Bitrix24 and its REST API; changes, limits or outages of Bitrix24 are outside the Licensor's control.

11. Warranty disclaimer

11.1. To the maximum extent permitted by law, the Application is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

11.2. The figures are calculated from the data in the Licensee's CRM; their accuracy depends on how completely and correctly the CRM is maintained. The Application is an analytical tool and does not replace accounting, tax or legal advice. The Licensor is not responsible for management decisions made on the basis of the figures, or for differences between the Application's figures and Bitrix24 reports caused by different filters, periods or settings.

12. Limitation of liability

12.1. To the maximum extent permitted by law, the Licensor shall not be liable for indirect or consequential damages, lost profits, lost data or business interruption.

12.2. The Licensor's total liability under this Agreement is limited to EUR 100 or the amount paid by the Licensee for the Subscription in the preceding 12 months, whichever is greater.

12.3. Nothing in this Agreement limits liability for damage caused intentionally, or any liability that cannot be limited under applicable law, including the rights of consumers.

13. Term and termination

13.1. This Agreement is effective from installation until the Application is uninstalled.

13.2. The Licensee may terminate at any time by uninstalling the Application. Uninstalling does not cancel a Subscription (Section 4.10): a Subscription that has not been cancelled continues to renew, and after reinstallation on the same Bitrix24 account it applies again.

13.3. The Licensor may suspend or terminate access for material breach of this Agreement, or discontinue the Application with at least 30 days' notice; in that case any Subscription is cancelled and no further payments are charged.

13.4. Upon uninstall, data is deleted as described in the Privacy Policy, except billing records and the record that the Trial has been used, which are kept as described there.

14. Changes

The Licensor may update this Agreement. The current version is published at https://apps.ai-automation-agency.biz/pulse24/license. Material changes take effect no earlier than 30 days after publication; continued use after that date means acceptance. Changes to this Agreement do not by themselves make features of the Free plan payable and do not change the price of an active Subscription; prices change only under Section 4.11, and the features and limits of the Free plan only under Section 4.12.

15. Governing law and disputes

15.1. This Agreement is governed by the laws of the Republic of Poland, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

15.2. Disputes shall be resolved by the common court competent for the Licensor's registered office in Warsaw, unless mandatory law provides otherwise (in particular for consumers).

16. Miscellaneous

16.1. If any provision is held invalid, the remaining provisions remain in force.

16.2. This Agreement, together with the Privacy Policy and the Refund and Cancellation Policy, constitutes the entire agreement regarding the Application.

16.3. In case of discrepancies between language versions, the English version prevails.